Contact

For general GAMERSMESS enquiries, product questions, privacy requests, content reports or complaints, email info@gamersmess.com. You do not need an account to email us. Include the relevant page or reference where useful. Do not send passwords, password-reset links, full payment-card details or identity documents in your first message.

Account help

Public account features and registration are not open. For an enquiry concerning an existing account, email accounts@gamersmess.com. Do not send your password or an unused password-reset link.

Product and purchase help

Sales are not open yet. The purchase library is not available yet. Use the studio email action for a product question.

If your question concerns a payment, a previous transaction or access to something you obtained, include the order or transaction reference if you have one, the product name, the email address used and a short description of the problem. Do not send your complete card number or banking credentials. A screenshot can help explain an error, but remove unrelated personal and payment information before sending it.

For a file or compatibility problem, tell us the device, operating system and application you are using, what you expected to happen and the exact error text if available. Do not send the purchased file itself unless an appropriate way to inspect it has been arranged.

Content reports and moderation appeals

Use the studio email action with “Community report” or “Moderation appeal” in the subject. Include the page or decision concerned and a short explanation. You can email even if you are signed out or your account is restricted. Do not attach copies of illegal sexual material. Sending an email does not itself confirm that a report has been reviewed or that any action has been taken.

Privacy help

Use the studio email action with the subject “Privacy request” to ask about access, correction, deletion or another concern about personal information. Describe what you want done and the information involved. You do not need an account to email, and you do not need to supply an identity document with the initial request. Proportionate verification may be needed before personal information can be disclosed or account access changed.

Age and access

An account age rule, a content rating and permission to make a purchase answer different questions. A minimum age for an account does not mean every comic or game is suitable for everyone above that age. Check the description, content information and any rating or access requirement shown for the particular title.

Purchase requirements may depend on the product and the country involved. Only use a payment method you are authorised to use and make a purchase only if you are legally able to do so.

If an age or access message seems wrong, use the account-help address, describe the message and identify the feature you were trying to use. Do not send a date of birth or identity document in the first message. Asking for a review does not guarantee access to a feature.

Access to the staging mini-game is limited to authorised signed-in test accounts. You can email even when an account or purchase feature is unavailable.

Accessibility and technical problems

Use the studio email action if you have difficulty reading, navigating or using part of the site. Include the page address, what you were trying to do, the device and browser involved, and any assistive technology relevant to the problem. You can describe which alternative format or contact method would help. Please share only information needed to explain the issue; you do not need to disclose a medical diagnosis.

If an action fails, do not assume it succeeded because you pressed a button. Check for the site’s confirmation, and ask for help if the result is unclear. For anything involving a payment, check the information from the payment provider before trying again. Do not make another payment merely to investigate a reported problem.